Up Country Return Policy

All Up Country products are guaranteed and will be repaired or replaced at our discretion.

  • If you need to return your product, please have your original order number ready and contact us via email at return@furshure.com.
  • Used Items are NOT returnable or refundable.
  • Returns or Exchanges must be made within 30 days of receipt and must include the order number.
  • The following items are seasonal, personalized, or are made to order and cannot be returned:
    • Gift Cards
    • Wedding items
    • Cat Nip toys
    • Personalized items
    • Decorative Pillows
    • Doggie Doorbells
    • Double-Sided Leads
    • Key Rings 
  • Refunds will be issued in the original form of payment within 30 days of notification.
  • We DO NOT refund shipping costs.
  • Exchanges will incur a shipping cost depending on size, weight, and order destination shipping zone. Exchanges are processed and shipped within 3-7 business days from when we receive the returned product.
  • Your new product(s) or refund will be processed as soon as possible.